> For the complete documentation index, see [llms.txt](https://help.cubelet.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.cubelet.ai/account-plans-and-support/faq.md).

# FAQ

*Quick answers to the questions new learners ask most.*

## The magic link didn't arrive — what do I do?

Check your spam or promotions folder first — sign-in emails sometimes land there. If it still hasn't shown up after a few minutes, go back to the sign-in page and request a new link. If email delivery is the problem, contact **<assist@grid42.ai>** and we'll help you get in.

## Why does a cubelet say "This content is still being prepared"?

This is the quality gate working as intended, not a bug. Every cubelet has to pass a structured review before it's published to learners — content that hasn't cleared that bar yet shows this message instead of half-finished material. Check back later, or pick another topic in the Catalog in the meantime.

## Why is a framework locked for me?

Frameworks are tied to your plan's entitlements. If you open a framework or cubelet that isn't included in your current plan, the app sends you back to **In Progress** instead of opening it. Check the Credentials list on your Account settings page to see what's included, or visit [cubelet.ai/pricing](https://www.cubelet.ai/pricing) to add more.

## What does "No learning paths assigned" mean?

This is the empty state on **In Progress** when no framework has been entitled to your account yet. If your organization provisioned your account, contact your administrator to get access; otherwise, check Plans & upgrades or visit [cubelet.ai/pricing](https://www.cubelet.ai/pricing).

## How do I upgrade my plan?

Plan changes aren't self-serve inside the app yet — the Account page's billing card is explicit that this is "coming soon." Go to [cubelet.ai/pricing](https://www.cubelet.ai/pricing), compare tiers, and upgrade there. See Plans & upgrades for what each tier includes.

## How do I get help from a person?

Start with the Coaching Room — click the room button in the top bar. If that doesn't resolve it, email **<assist@grid42.ai>**. Full details are in Getting help.